Management

 At TCH, perfection is our passion. We believe our team should not only meet, but exceed industry standards in every aspect of hotel management. From guest satisfaction to employee performance, our goal is to implement a system that will produce loyal and long-term relationships.


The members of our group must share our passion for hotel industry, which is why we seek the best operators in each region. We engage driven and innovative property managers to operate the individual hotels, who will assist the corporate team and help further our goals.


Most importantly, our progressive hotel management style requires a creative influence. We listen to, support, and encourage different approaches as we continually strive to improve. Our team is continuously looking fro ways to increase efficiency without sacrificing the quality of our services. The hospitality environment is frequently changing; therefore, we ensure that each member of our group is thoroughly educated and informed about the latest developments and trends in the industry. We realize that we must continuously improve to achieve perfection. After all, “to improve is to change, and to be perfect is to change often.” -Winston Churchill.

Our Team

President

 Nick Patel is a graduate from the University of Tennessee with a Bachelor of Science in Business Administration. Responsible for the companies growth and profitability with a strong commitment to Turkey Creek Hospitality’s vision and mission statement. He is responsible for the company’s long-term growth strategy and positioning in the hotel industry. Nick is also responsible for coordination of all accounting, budgeting, financial and administrative functions for the company. He is also responsible for negotiating management contracts, refinancing, acquisition and sales of the hotels. He serves the company in every aspect of hotel operations. 

Director of Operations/General Manager

Chris Drew joined Turkey Creek Hospitality in June 2012, bringing a diverse background in hospitality. She is an accomplished manager with extensive experience in front of house and back of house operations. Chris specializes in revenue management with a proven ability to cut costs and decrease staff turnover. Her innovative spirit & great work ethic has granted her numerous leadership positions including her current role as President of the Sevierville Hospitality Association. Chris’ unwavering dedication & loyalty to her employees and guests recently awarded her Hampton hotel the prestigious Hilton Circle of Excellence award. 

Administrative Assistant

 Shirl Emmert, Sales Manager, joined the Turkey Creek Hospitality team in May 2010. She started with the company in guest services. Her selfless approach to service & personal commitment to excellence has fostered customer loyalty and generated favorable results. She was quickly promoted to her current role as Sales Manager. Shirl has been instrumental in driving guest satisfaction scores. Her passion for service helped the team to achieve the distinguished Circle of Excellence award. This award is the highest Hilton honor…only awarded to the top 10% of Hampton hotels in the nation. Shirl Emmert is the epitome of service. 


General Manager

 LaTonya Rudolph, General Manager joined the Turkey Creek Hospitality team in 2012 as the opening General Manager of the Holiday Inn Express & Suites Knoxville West @ Papermill. She is a graduate from the University of Kentucky, holding a BBA in Marketing. She came to TCH with 16+ years of Sales & Managerial experience with a proven track record of success. Her primary responsibilities include developing rate strategies & driving key performance indicators (Occupancy, ADR & Rev PAR). LaTonya has been instrumental in the development of many of the sales & revenue management tools that TCH uses today. Her servant leadership style & passion for sales will help to sustain our position as a market leader. 

General Manager

 Katie Lowery, General Manager, joined Turkey Creek Hospitality in 2012, bringing years of experience in the hospitality industry. She has served in all areas of hotel operations. Katie’s tenacity & participative leadership style quickly advanced her within the company. Her “hands on” approach has won the respect of her peers, employees & guests alike. She embodies the true spirit of southern hospitality.